Golden Thread allows returns on all U.S. orders (excluding final sale items-- i.e. personalized/custom pieces, as all are made to order). Please ensure initials, names and numbers are correct when placing order. Golden Thread will not be held responsible for misspelling, orders incorrectly typed or orders not properly completed. A full refund will be honored within 30 days of the order delivery. Items must be returned in their original packaging, without wear or damage, along with the original packing slip. Refunds are issued to the original form of payment and usually take 3-5 business days to show.
Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
2221 S. Voss Rd, Suite 202
Houston, TX 77057