I LIVE IN HOUSTON, CAN I PICK UP MY ORDER FROM YOUR OFFICE?
We prefer customers allow us to drop ship their orders to them, especially during Christmas season, but if you are in a time crunch, you may email us at email@example.com to schedule a pick up time. All pick ups must be made during our business hours.
PART OF MY ORDER IS MISSING, WHAT SHOULD I DO?
That's our bad! Email us at firstname.lastname@example.org with a picture of what you received with your order number in the email subject line and we will send you your missing pieces.
THE MONOGRAM ON MY ORDER IS INCORRECT, WHAT SHOULD I DO?
Please ensure initials, names and numbers were written properly on your order. (Allison Marie Smith = First Initial: A, Middle Initial: M, Last Initial: S. Monogram will be written as aSm). Golden Thread is not responsible for misspelling, orders incorrectly typed or orders not properly completed. If it was entered correctly, that's our bad! Email us at email@example.com with a picture of what you received with your order number in the email subject line.
DO YOU DO REPAIRS?
Yes we do, however, only for our Fine Line. Our 14K solid gold guarantee is that they should not break, so we will take care of any damages. In regards to our Fashion Line, the natural process of oxidation is inevitable, especially if jewelry has been exposed to liquids, lotions or sprays. We will replace a piece from the Fashion Line if a chain breaks or a piece turns within 30 days after the order date.
I NEED THIS ORDER RUSHED, WHAT DO I DO?
For starters, if this is placed Monday-Friday within business hours, we are able to help you! Rush orders should be mentioned in the order notes with a follow up email to firstname.lastname@example.org or call to 855-532-2002. Customers should choose expedited shipping options to ensure timely arrivals of orders.