DO YOU HAVE A STOREFRONT?
Yes, come visit our store front! Our hours will be Monday-Saturday from 10am-6pm. Our address is:
Yes, come visit our store front! Our hours will be Monday-Saturday from 10am-6pm. Our address is:
9135 Katy Freeway, Suite 200
Houston, TX 77024
WHAT IS YOUR TURNAROUND TIME?
Fashion Line: 1-2 weeks
Fine Line: 3-4 weeks
*please note, the shipping time that you choose (for example, 1-day shipping) applies to once your order has been SHIPPED, not from the time the order was placed*
WHAT ARE YOUR HOURS?
Monday-Friday
10:00AM - 6PM CST
I LIVE IN HOUSTON, CAN I PICK UP MY ORDER FROM YOUR OFFICE?
Absolutely! Choose "Local Pickup" as your shipping option at checkout, and we will notify you when your order is ready.
PART OF MY ORDER IS MISSING, WHAT SHOULD I DO?
That's our bad! Email us at questions@goldenthreadshop.com with a picture of what you received with your order number in the email subject line and we will send you your missing pieces.
THE MONOGRAM ON MY ORDER IS INCORRECT, WHAT SHOULD I DO?
Please ensure initials, names and numbers were written properly on your order. (Allison Marie Smith = First Initial: A, Middle Initial: M, Last Initial: S. Monogram will be written as aSm). Golden Thread is not responsible for misspelling, orders incorrectly typed or orders not properly completed. If it was entered correctly, that's our bad! Email us at questions@goldenthreadshop.com with a picture of what you received with your order number in the email subject line.
DO YOU DO REPAIRS?
Yes we do, however, only for our Fine Line. Our 14K solid gold guarantee is that they should not break, so we will take care of any damages. In regards to our Fashion Line, the natural process of oxidation is inevitable, especially if jewelry has been exposed to liquids, lotions or sprays. We will replace a piece from the Fashion Line if a chain breaks or a piece turns within 30 days after the order date.
I NEED THIS ORDER RUSHED, WHAT DO I DO?
For starters, if this is placed Monday-Friday within business hours, we are able to help you! Rush orders should be mentioned in the order notes with a follow up email to questions@goldenthreadshop.com or call to 713-532-2002. Customers should choose expedited shipping options to ensure timely arrivals of orders.
DO YOU SHIP INTERNATIONALLY?
Yes, we do!
DO YOU MONOGRAM GREEK LETTERS?
No, but we would love to in the future as we get approved for additional licenses.
WHAT IS THE BEST WAY TO STAY UPDATED ON PRODUCTS & SALES?
Make sure to follow us on Instagram, Facebook & Twitter at @goldenthreadinc. We also recommend signing up for our email list.
DO YOU TAKE CUSTOM ORDERS?
Yes we do! If you are interested in a custom order, you may contact us at questions@goldenthreadshop.com.
