While our jewelry is handcrafted with detail and care, please know that each piece is unique and will have imperfections. We want to sure that your piece looks its best at all times. If you have questions about the state of your piece, you mail email us at firstname.lastname@example.org, otherwise please use the following guidelines to care for your jewelry:
14-Karat Solid Gold: Use gentle polishing cloth or warm soapy water to clean your jewelry.
Gold Filled/Plated: Avoid liquids, lotions or sprays. Store your jewelry in a bag or tissue to slow down the natural process of oxidation.
At Golden Thread, we take great pride in our quality and craftsmanship. However, jewelry by its very nature is delicate. If you should need repair on any Golden Thread jewelry piece, please email email@example.com. Repairs will be assessed on an individual basis.
Golden Thread will repair at no charge any breakage caused by manufacturer defect for 14-Karat Solid Gold pieces within 120 days and for Gold Filled pieces within 30 days of receipt of purchase. Repairs needed after these timelines or deemed to be caused by misuse will incur a repair charge at the customer’s expense, beginning at $30. Golden Thread is unable to repair Gold Filled jewelry that has broken or oxidized-- repurchase is required if past 30 days of receipt of purchase.
Items must be returned in their original packaging along with the a return form.